Refund Policy
At Troy Steel Pty Ltd, we want you to be fully satisfied with BuildBox.OS. If you are not happy with your subscription, we offer a straightforward refund process.
30-day money-back guarantee
We offer a 30-day money-back guarantee on all paid subscriptions. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. No questions asked.
How to request a refund
Refunds are processed by our payment provider, Paddle. You can request a refund in either of the following ways:
- Visit paddle.net and use their self-service refund flow.
- Email us at support@ubuntubizbox.com with your order reference and we will initiate the refund on your behalf.
Processing time
Refunds are typically processed within 5–10 business days and will be returned to the original payment method. You will receive a confirmation email once the refund has been issued.
Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. For more details, see Paddle's Refund Policy.
Need help with a refund?
Our team is here to assist you.
This policy was last updated on 25 May 2026. If you have any questions, please contact us at support@ubuntubizbox.com.